Taj Swarna, Amritsar

We have travelled to Amritsar several times for business and leisure, staying at different hotels with varying experiences. Yet, our recent visit to The Taj Swarna Hotel in Amritsar earlier this month was truly remarkable. The hotel surpassed its already stellar reputation. Notable members of the hotel team included Prabhjot, Muktaar, Anmol, Rishii, Lovjeet, and Mr. Pradyuma. Prabhjot was our initial point of contact at the hotel, and she delivered outstanding guest service, starting with her friendly greeting and ending with her excellent suggestions. She efficiently led us through the check-in process and elaborated on the hotel's amenities. Her knowledge of local attractions was remarkable, and she shared some hidden gems that enriched our experience. Prabhjot maintained a professional and welcoming demeanour throughout our stay, always ensuring our comfort and offering assistance. Her authentic care and meticulous attention to detail left a lasting impression on us. Thanks to her, our memories of the trip are not just about the places we visited but also about the exceptional hospitality we received. Mukhtaar, an employee at the restaurant, provided exceptional and attentive service, ensuring a pleasant experience with his courteous and effective approach. His dedication to details, from recommendations to accommodating special requests, fostered a welcoming atmosphere that enhanced the dining experience. Rishi managed the Club Lounge, which we frequented daily. His excellent service always made us feel welcome and went above and beyond. Rishi's warm smile and attentive nature turned an ordinary visit into a special experience each time. He recalled our preferences, welcomed us with authentic enthusiasm, and frequently shared captivating tales about the area. It wasn't only his professionalism that impressed us but also his talent for making each guest feel valued and significant.

We booked through booking.com executive suite for our stay at Taj Swarna from 11 to 13 Mar as the price is cheaper. Thanks to Mansi, Rhythm, and Nandit who have served us with great hospitality. They are very polite and friendly. Location is great. It is a luxurious and modern hotel. Just next to the 2nd big shopping mall in Amritsar. Walkable from hotel.Breakfast is excellent. Have many varieties and all are delicious. We also had dinner at Grand Trunk and food tastes delicious too. Room is spacious and clean. Bed is comfortable. King size bed with 1 additional bed can fit 2 adults and 3 kids. . There are 1 extra toilet in the executive room which are great for big family like us. There are kids corner where you can play chess, jenga and trampoline. Gym's facilities are new and modern. Yoga mat is available too. Overall, we had a very relaxing stay and fantastic meal at Taj Swarna.

The hotel is in a locality slightly outside the center, but just about 15 minutes from the Golden temple and so provided the quiet and serenity needed after a visit to the boisterous Wagha border or the noisy honk-filled gullies near the temple. We got the room we wanted (one with two separate beds even while booking such an option was not available). The room was very clean, the shower a mini-waterfall, and the AC quiet and comfortable. The only negative is that the room did not feel as plush and well-appointed as a typical Taj room. We did not use the spa services and the pool was too cold to enter, but the steam and sauna were quite well maintained and the staff set it to the required temperatures on request. The breakfast buffet had an adequate spread, the only complaint is the lack of authentic filter coffee (for a south Indian). The staff were very attentive and we didn't have to wait for anything in spite of the fairly heavy crowds. Special thanks to Vineet and Chef Ajay, the latter for taking the time to point out possible street foods we could try. And thanks to Anshula who enabled an excellent check out experience. These are the only names that I remember but I should point out that every member of the staff across the hotel, right from check in to check out, the spa, the gym, the restaurant, housekeeping and the security made us feel welcome and valued.

The cost is that of a typical hotel in the US. The experience is nicer given the friendliness of the staff. I liked the cleanliness and experience in the room. Hallways were fresh with clean carpet and modern technology.

Staff was friendly and willing to help.